Vishal Mega Mart — Regarding disrespect of customer

Address:

Ujjain, Madhya Pradesh, 456010

I and my wife were at first floor and about to finish our shopping with a pair of trouser. I went for trying my trouser in trial room and my wife followed me there. We kept our trolley full of items at a corner of first floor where we were shopping. when we came back after trial we were shocked as our items were lying on the floor and the trolley was being used by another customer. When we approached the unit manager(Mr. MILIND) he did not show the CCTV footage of the incidence as THERE WERE NO CCTV CAMERAS INSTALLED ON THAT FLOOR and even DID NOT PROVIDE US THE COMPLAINT REGISTER.
WE FELT EXTREMELY INSULTED AS WE DID NOT GET CUSTOMER VALUE AT THAT PARTICULAR STORE. OUR EVENING AND MOOD GOT SPOILED THEREFORE WE LEFT THE ITEMS AT THE COUNTER AND CAME BACK HOME DISAPPOINTEDLY.