Vishal Mega Mart — Unprofessional behaviour at Cash counter

This is in regards to the unprofessional behavior meted out by Mr Jitu Barman at the cash counter in Vishal Mega Mart, Paltan Bazar, Guwahati. There was rush at the counter and it was a, solace to see one counter opened by Mr Jitu Barman just adjacent to me. Upon enquiry I was simply told that it would take time but to my utter surprise people standing behind me were attended first and when I and others objected we were asked to stand behind them. Mr Jitu Barman did not even bother to reply. I object to this as it is deficiency in customer service which is well defined under COPRA 1986. Please ensure that customers do not face such harassment by your employees.