Vishal Mega Mart — voucher fraud

Address:

NIT Faridabad, Faridabad, Haryana, 121001

Hello,

We would like to share an unforgettable experience we had on one of your outlet.

On 29june we shopped for amount of rs.2141 for which we received a discount voucher of rs500 which we were told it can be redeemed within 1 month. We requested to put the date in writing along with validity time which was done. The billing executive denied signing as he said there would be no problem. (I believe you have security cameras and can verify who it was as i dont remember the name of that person)

Coupon and bill information has been attached for your reference.
;
Today we visited the outlet and encountered 2 issues

1. We were told by the billing counter personnel at the time of billing that the voucher has been expired and we had to redeem if by 15july which was really annoying even after getting in writing. After multiple requests and debates we were told we can redeem this voucher which felt like we have won a battle because explaining to your billing executives is not an easy task.

2. While point 1 was achieved with lot of efforts we went ahead with shopping and bought apparels worth rs597 and upon disbursement of voucher we got informed that we need to do a shopping of rs2000 and then the voucher would apply.

There is no mention of such a condition on the voucher and when we reached out to manager, vineet, he re-iterated the same statement.

We were not told of any such conditions and neither they are mentioned on the coupon. We had to leave with disappointment as never expected such fraud from a branded store.