Vishal Mega Mart — Worst service ever

Address:

gorakhpur

Yesterday I went Vishal Mega Mart Kachari, Gorakhpur Showroom. there i feel worst service. It was so Hot neither AC nor a single Fan was working.
And the music system was also very useless, It was such a music system that I was getting anxious due to hearing and nervousness.
there was no one ready to listen. I talk to the manager, he just said that he is busy at the moment so it is so.
Does this happen when customer is not happy???? If customer is not satisfied then what does the auditer mean by there visit.
I think any store is for customer only. What does it mean if the customer is not happy, to auidit you or the arrival of top executives.