Vision Express — eye glass

Address:

Sr. 191 Naghpur Chawl Yerwada., 411006

Dear sir,

I have taken eye glass from vision express with one year warranty on 12 of jan. But that frame was not fit to me. I submitted frame to kalyani nagar pune store for enlightenment when they delivered to me because i found that frame was loose and little bend. Executive told me that i will received my eye glass on same day or next day. But it wasn`t happen. After taking follow up finally today i got my eye glass. As per executive my frame was replaced with new one. But when i checked they stick plastic with feviquick and adjusted holder of my frame.

I just want to know i paid full amount of on 12 0f jan for new frame and new power lenses with one year warranty. It should be deliver on 16 of jan. But it was received on 17 with fault. From that day i am suffering to fix it. Do existing customer deserve this kind of pathetic service and fake promises for such a big brand? Are you think your customers are fool?

And one more thing i want know what will happen in my case from your end or do i have to involve gupreet singh bhatia or should i have to raise consumer complaint?

From today onwards i am not going to visit to your store to fix my issue. I already visited 5 time for same concern.

Address of the shop :
Shop no. 101, fortelezsociety forteliza housing society victoria 101, near gold adlabs mariplex mall
Open ⋅ closes 9pm ·[protected]

Thank you