Vision Express — faulty product complaint

Address:

Hyderabad, Telangana, 500009

Dear sir / madam,
I am writing to you to raise an issue about: glasses & contact lenses
The issue that i have experienced was: i recently purchased frame+lenses in vision express store,
Karkhana. From day one, i am having issues with it like i am able to see glares from the lens. So i
Approached the store for the solution. They have taken my frame and lens for the required repair (5
Days-was very crucial for me since i had my job interviews that time). They have moulded my frame
Into a curve shape saying that this will solve the issue. It was very awkwardly bent in middle after the
Repair, the glare count also increased. So when i was about to report the same to the store the frame
Was broken from the middle. So the store manager agreed upon replacing the frame with another
New different frame. (Since replacing with the same model frame will cause the same issue of glare).
Now my old lens will not able to fit into another new model frame. Store manager is denying to issue
New lens for the new frame. He is suggesting to talk a new small frame. Where in my old lens will fit.
So i request you to issue me a new set of lens and frame. If you issue me the same model new frame
With my old lens. I am pretty sure that the same glare issue will arise and i will be approaching you for
The same. So don't delay because this will cause a lot of disturbance for my eyes. I need an
Immediate reply with immediate action.
It occurred on: 28/10/2018
Issue me a new set of frame with lens immediately.
I look forward to your prompt response on this matter. As recommended by trading standards, i
Would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
Vineeth chinthala
Store location vision express, karkhana