Vision Express — late delivery and not keeping their promises on delivery date and calls to provide updates on ordered product

Address:

560048

I have purchased two set of spectacles from vision express phoenix mall store on 26/05/2018 and the lady who attended me (Salesman id[protected] told that within 5 working days the specs would be ready and i will receive a call for pick up.
But there was no sign of call till 2nd of june and when i called on 03/05/2018 and again visited the store for pick up, one spectacles was in good condition while there was issue with lens on the second one - i have collected one of the spectacles and for other one, mani (The guy who attended me on last sunday) told that he will call me on wednesday once it is ready to collect my address so that he can courier the same on my address. Again there was no sign of call till saturday, when i called them on 09/05/2018 the representative picked up and told that mani is not around and he will call me back in next 5 mins. I was waiting till 5 pm and again there was no sign of call.

When i called again at 5 pm on same day, ganesh attended my call - as he was busy, he told that he will call me back in next 20 mins about the status but again no sign of call and when i called him and asked about the status, they told it was ready and we tried calling you now (They are trying to bluff n fool around there customers on these aspects.)

Finally, i received my spectacles today evening and ganesh come to my place to deliver it after so many arguments and calls.

Its really annoying that whatever was committed to me by vision express is not fulfilled. The representative and vision express is not keeping their promise.

I will not recommend any of my friends and family members to go for vision express.

Worst service received... Vision express should take some action.