Vision Express — Not providing warranty period

Address:

Laxmi nagar v3s mall, new delhi

Dear Concern,

It was my bad experience with mr Vijendra Srivastava employee code 60236586 in Laxmi Nagar mall new Delhi.

Firstly I have purchased 6 glasses and the sales person committed that anything will be damage like tear or discolor of the glasses, there would be like 6 months warranty. Out of 6 glasses one class has damaged due to bad quality and when I went to change the glass, Mr Vijendra miss behaved and argued with us. And he did not consider our request to keep it and ask from the management or zonal head regarding the same. Straight forward he has passed lose language for the customer. Attached is the video for your reference.

According to Vijendra we are fraud and went their for time pass and miss use of the warranty clause. We have purchased 6 glasses and if that would be our intention then we went with all the 6 glasses with damage.

Instead of working on glasses quality argue with the value able customer who have purchased worth of Rs 12000 of glasses.

It was very wired experience with your store. I will never suggest any one to purchase from their.

For Ur records please see the purchase bill mobile number[protected]

Thanks
Suman
[protected]