Vision Express — poor quality of expensive progressive lenses coupled with lame excuses.

Address:

400014

The progressive lenses were purchased at rs 8199/- excluding concession of rs 2800/- on 23dec2015 at vision express, dadar mumbai 14, despite glorified assurance of the quality of the product it developed defects such as stains and peeling off an anti glare layer within 6 month o[censored]se. It compelled me to submit it for the defect rectification to my nearest outlet at nigdi pune. The reluctant service staff wrote nature of repair as scratch on lenses on 13 dec 2016 and forwarded to the lab for repair and it was received back after 2 month and again within 6 month the stain and peeling off anti glare developed, therefore it has been resubmited for defect rectification on 31 august 2017 on persuasion i am told to collect the lenses as they declared as beyond repair without any writen communication, the staff is insisting to collect or else buy new. I'm surprised to understand the business policy of saling lenses of cost rs 4036 /- being sold at very high cost rs 8199/-
It's not the quality assured product at all. The service support is very poor, lame excuses are put forward with out sense of responsibility. It's absolutely cheating. The non availability of the lenses has caused me unduly worry and i'm handicapped for want of it since 31 august 2016. It's understood the customer complaint compliance rate of vision express very poor. It's business of 200% looting no feelings of guiltness at all. Request stern action be initiated