Vision Express — scratches on lens

Address:

Pune, Maharashtra, 411015

3 months earlier i purchased a pair of spectacles for vision express branch located in phoenix market city pune. At the time of purchase the staff ensured that the glasses are of good quality and have warranty of 6 months from the date of receiving. So i bought a pair for me and for my son and due the offer i paid almost 8000rs. We purchased gold class lenses as they had better vision and thought they would last for a year or two but just after 1 month of carful use i started noticing minor scratches and by 2 months the scratches we so deep i even recognized the while i was wearing the specs. The glasses never fell down and were always cleaned with the cloth provided. As the product was still under warranty i went to the same branch hoping of getting a replacement for the product. Even though being a very costly product it was not upto the mark. Even before this i've purchased many other specs form the same branch the only difference was that they were cheaper than the current one but were better than the pair which i have right now. The staff sent the spec to check if the scratches were due to fall or the quality of the lens wasn't good. Now just a few minutes prior i received a call saying that the scratches we made due to misuse and not using the specs properly. As being a doctor i've used the things properly which i've bought. My experience this time is totally not accepted. I feel i've made mistake by buying the costly pair of specs and the quality is also not upto the mark.

Dr. Amit hiremath
Phone-[protected]
Email - [protected]@yahoo.com