Vision Express — Worst service

Address:	Pune, Maharashtra, 411007
Website:	www.visionexpress.in

I hereby want to bring to your notice that, i am utterly disappointed with the service vision express provide.

I had ordered for the spectacles on 2-4th april 2016 in vision express deccan branch pune. I was told i will get the spectacles in one weeks span. I got the spectacles as per commitment but it was very shocking to me that your so called experts had interchanged my optical powers of left and right eye. My left eye power is -5.50 and right eye is -6.50 but i got the spec with left eye power -6.50 and right eye power -5.50. After highlighting this to your team, i received a very casual reaction, which itself indicates how common such incidents are for vision express. One week after returning back the spectacles i get a phone call regarding breakage of glass during fitting. Even after these two incidents i din't escalate the issue. But yesterday, i. E almost a month later when i got my specs, left eye power was -5.0 and right eye power being -6.50.

This shows the amount of negligence vision express shows. I am using spectacles since last 12 years and never had such an terrible experience. If a person with such high power doesn't have any spectacles for last one and half month even after ordering the one, then it is the worst thing that vision express as an optician can do.