Vision Smartlink Networking Pvt. Ltd. — Broadband service

I have been a vision smart link customer for almost 4 years. I reneved my plan this january at opted for a 40mbps plan for 14 months. After depositing the money for almost 2 months they gave me 8mbps and after complaining again and aguain they started giving me 30mbps. They keep on shutting down my wifi about 10 days every month. Again from july 1st they decrease my speed to 7mbps. I am tired of calling the customer service again and again as they opens a ticket and never work on them and closes it without even informing me. My speed is still 7mbps. I have sent multiple mails too to the support team but they never get back. Its like they looted me almost 6200 rs and are not providing support to me. Of 40mbps plan they only provide 8 mbps.

Userid is tanveer116004