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Vivo Mobile India — Android Auto App is not working - Vivo asking me to replace motherboard

I tried many times to raise my concern with Vivo however, I am not getting proper response from you. As per the Vivo service center(Kalyan Branch) my phone has a motherboard issue and needs to be replaced. However, I will have to pay for a new motherboard because warranty of my phone is expired four months ago. I purchased this phone on 5th June 2021. However, at that time I was unable to verify Android Auto features because of not having a compatible car infotainment system. As of now I have new vehicle in which I have a factory fitted infotainment system with Android Auto feature. But due to my phone issue I am not able to use this feature now. The phone had issues from day one and failed to report this issue because of not having compatible interface. Hence, I would request you to resolve my issue free of charge.
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Comments

Hello! Sorry for the experience you had. We will surely help you regarding this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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Achint Khade's [Complaint's author] reply, Jan 11, 2023
I have already escalated this issue to your official email id that is [email protected] and [email protected] many time, however nothing happned. Check with your team to get full information.
For your ref. Job Id is - MWINMH010092212300008
Hi Achint, sorry for the experience you had. We will surely help you regarding this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
Reply
Achint Khade's [Complaint's author] reply, Jan 11, 2023
I have already escalated this issue to your official email id that is [email protected] and [email protected] many time, however nothing happned. Check with your team to get full information.
For your ref. Job Id is - MWINMH010092212300008
Hi Anchint! Sorry for the experience you had and assure you the best services always. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
Reply
Achint Khade's [Complaint's author] reply, Jan 11, 2023
I have already escalated this issue to your official email id that is [email protected] and [email protected] many time, however nothing happned. Check with your team to get full information.
Achint Khade's [Complaint's author] reply, Jan 11, 2023
For your ref. Job Id is - MWINMH010092212300008

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