[Resolved]  Vivo Mobile India — cancel my order vivo z1 pro mirror black

Address:AT-NEAR ADARSH MOBILE ZONE (NORTH GATE CIVIL COURT ROAD),SALEMPUR CHOWK,CHAPRA, 841301

I ordered a prepaid handset on Friday 10th Jan 2020 (order id-[protected] )from vivo estore, on their website it was clearly mentioned that my order 'll be shipped in 24 working hour i contact them again on monday evening i saw that my order was still not shipped i contacted again to provide me my shipment id so that i can check but they again came up with 24 working hour wait..then i wanted to know how to cancel my order if i want to they sent a message which i replied with confirm.? Without repling to this they canceled it..i still asked to modify but then they stated that my address is unreachable..so i talked again and asked if my address is complete or not they replied no issue with my address and next day i got a mail that my order is in cancellation process ...i want my ordered to be delivered..i need a help on this..!

Regards
Monu Singh
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Feb 17, 2020
Complaint marked as Resolved 
Verified Support
Jan 16, 2020
Vivo Mobile India Customer Care's response
Hi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your complete details on our official mail id that is [protected]@vivo.com
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