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Vivo Mobile India

Vivo Mobile India — Cashback not received for x70 pro

I had bought a mobile with a 10% cashback offer from flagship vivo store, which was supposed to be delivered in 90 days on contacting vivo store they asked me to wait till the end of the emi tenure as it was a debit card emi.

Emi tenure has been completed and cashback is still not received. Cashback amount and other details are clearly mentioned on payment slip which i am attaching below.
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Comments

Hello! Sorry for the experience you had. We will surely help you regarding this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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shalinitiw's [Complaint's author] reply, Jan 16, 2023
the email address shows as [protected] @vivo.com is this correct ?
Hi Shalini, sorry for the experience you had. We will surely help you regarding this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
Reply
Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com
our team will be happy to help you. Thanks!
Reply
not able to see the correct email address due to comment restriction can you please send it as a message
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Vivo Mobile India Customer Care's response, Jan 17, 2023
Verified Support
Hi Shalin! Sorry for the trouble caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [email protected] so that our concerned team will assist you with the best solution.

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