[Resolved] Vivo Mobile India — Claim

Saramma0065

Oct 19, 2022

Address:

DOOR NO 14-15/2 NAEEMA COTTAGE HALEKOTE MANGALORE 575020

Dear Team,
I purchased my Vivo V23 5G 12+256GB mobile through Bajaj Finserv along with Fonesafe Classic plan on My device got damaged and I filed an claim registered on 13 Oct 2022. While tracking 14th Oct 2022 about my claim, I was shocked to see that my claim has been closed. So I called their customer care number. They told me that my claim has been rejected due to mismatch of incident reson.
NAME-SARAMMA A
POLICY NO-IMA692781
MOBILE NUMBER -[protected]
I spent almost 8000 Rs for the repairs through authorised Vivo service centre.

So kindly accept the claim register on same Time and Date.

So who is responsible for this daylight robbery???

How can one trust such pathetic sevice providers any more.

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Nov 20, 2022

Complaint marked as Resolved

Verified Support

Oct 20, 2022

Vivo Mobile India Customer Care's response Hi, sorry for the experience you had. We will surely help you regarding this. We will surely help you regarding this. Kindly share your query on our social media pages Facebook, Instagram, Twitter, mail us at [protected]@vivo.com or call us on our customer care toll-free number[protected]/[protected], so that, we may help you in a better way.