Dear Consumer Complaints India Team,
I am writing to formally lodge a complaint against iQOO India regarding a manufacturing defect in my iQOO 9 Pro 5G smartphone that I purchased on 17th August 2023 for ₹44, 990 through Amazon India.
Details of the Complaint:
1. Product Details: iQOO 9 Pro 5G (12GB RAM, 256GB Storage)
2. Purchase Date: 17th August 2023
3. Defects Identified:
A vertical green line appeared on the display within one year of purchase.
The device has heating issues during normal use.
Battery backup is poor and performance is below expectations for a premium product.
My Experience:
I approached the iQOO service center at the Attapur Service Center, Hyderabad, where the technician acknowledged the display defect but refused to replace the device. Instead, they offered a free display replacement, which I find unacceptable for a premium product with multiple defects caused by a manufacturing issue.
The refusal to replace the phone indicates a lack of accountability for delivering a defective product. I purchased this device expecting quality and durability, but instead, I have experienced inconvenience, dissatisfaction, and wasted time trying to resolve these issues.
Relief Sought:
1. Replacement of the defective product with a new device of the same model.
2. Alternatively, a full refund of ₹44, 990.
3. Compensation for the mental agony and time wasted in dealing with this issue.
Supporting Documents:
Purchase Invoice (attached).
Photographs of the defect (attached).
Email correspondence with iQOO customer support.
Service center visit details.
Service Center (G-01, D No[protected]/1/P, Suraj Trade Center, P.No: 149, Attapur, Hyderabad 500048)
Conclusion:
I request your intervention in this matter to hold iQOO accountable for the defective product and ensure that I receive a replacement or refund promptly. If this issue is not resolved, I am prepared to escalate the matter to the Consumer Court under the Consumer Protection Act, 2019.
I look forward to your support in resolving this issue at the earliest.
Contact Details:
Name: Aijaz Khan
Email: aijaz.[protected]@gmail.com
Mobile: [protected]
Thank you for your assistance.
Sincerely,
Aijaz Khan
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