I Navaneethakrishnan, purchased Mobile phone in the name of Mr. Ragupathy (VIVO Y55L/ IMEI NO. [protected]) from Supreme Paradise situated at 100 ft Road, Gandhipuram, Coimbatore. purchase dated 18.2.2017. The sales person of the shop insisted me to buy insurance policy of Apps Daily Protection promising good service. I had paid Rs 1000/- dated 18.2.17. The insurance is sold to me by saying 365 days guaranteed damage, repair or replacement.
My phone got damaged and I took it to the above stated shop but they asked us to apply claim on line at www.claims.aapsdaily.in. I had applied claim online and got reference no CIN_ADN15_230217_[protected]. In the process of filling the claim they asked to pay the amount of the Rs. 1000/- as claim fee. which was not told to us while purchasing the Insurance but any how I had paid Rs 1000/-toward the deductible payment done on 23.2.2017.
After doing all the formalities they didn'tje send the packing boxes and more over this that my payment was not yet updated in my claim portal till date. So far i went to the shop and ask the details about my payment of claim fee, for that i had given all the track records for my payment including the statement along with transaction id. For they said your payment has not been made.
Now more than one month already passed in the process of making the claim and payment till the pickup. Now after rigorous follow up they say that it will not not complete without making payment, we wont take your handset yet. If your payment has been done it take more 25 days to let us know the final result.
I am very annoyed with this company as they are the biggest fraudster. I request you take a strict action against them or cancel their license so that other companies also learn a lesson from them & more people don’t take insurance from such...
Regards
Navaneethakrishnan .R
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