[Resolved]  Vivo Mobile India — Delivered poor quality Mobile

Address:

Intact Special School Campus, Trichy 620021

We purchased a new Vivo Y33s mobile phone for our organisation for Rs.18, 000 on 13 September 2021 from Mobile Market, Subramania nagar, Tiruchirapalli-620021. It was sold as 12 GB Ram/128 GB storage. It was rather slow to be 12 GB ram. We think this is not true. The touch screen didn't work smooth from 2nd day, lagging and was becoming worse progressively. Actually, this is the first time we tested a Vivo instrument and we are disappointed. We have handed the package back and trying to get refund or replacement. But the dealers trying to assign false reasons such as, apps were not updated or too many apps like 34 nos. Actually its used for administrative purpose and there are no special apps inside, no gaming etc. Please help us to get a replacement or refund.