I am writing to bring to your attention an issue that I have been facing with my Vivo X60 smartphone, which I purchased approximately 1.5 years ago. Recently, I updated my phone's software, and following the update, a green line has appeared on the screen.
Upon researching this matter further, I discovered that many Vivo X60 users have encountered the same issue after updating their devices.
In light of this information, I visited the service center located in Udupi, Karnataka today to seek resolution for my phone's display problem. However, to my dismay, the service center representative denied my request and insisted that I pay ₹9300 for a screen replacement. He pointed out a small dent on my phone that occurred approximately 8-9 months ago, which I assure you did not cause any faults in the device. Interestingly, the representative himself admitted that the phone is in perfect working condition and the display issue is indeed a result of the system bug.
I am disheartened and confused by this response. I placed my trust in Vivo when I purchased this phone, and I believe that if a problem arises due to a software update, the responsibility lies with the manufacturer to address it without any additional cost to the customer. It is unfair for me to be held accountable for a display issue that clearly occurred as a result of the update and not because of the small dent on my phone.
I kindly request your immediate intervention in this matter. As a loyal customer, I sincerely hope that Vivo values its customers and their satisfaction. I trust that you will acknowledge the inconvenience caused and take the necessary steps to rectify the situation promptly. Was this information helpful? | 
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