A glass of water got spilled on my vivo x70 pro plus for few seconds and my phone got screwed up. service center responds that they can't cover this liquid damage. However, vivo India promoted this phone by placing it under the pyramid shaped glass box with water pouring over the phone and if it not able to withstand a few seconds of water drops why they are claiming it as ip68 water splash certified. Vivo service center asks 53k to make my phone back to working condition. I'm in distress and feeling cheated
Also, I have gone through the IP68 Certification where they clearly mentions that the Phone can be inside 1.5 meter of water for 30 minutes. In my case water got spilled over phone for hardly 5 secs. Definitely Vivo india is doing false promotion claiming it as IP68 Certified and in terms and condition they are mentioning it is not waterproof. This statement clearly defines that they are doing false promotion and cheating the consumers just for selling their phone for 80K.
Request Vivo india to intervene in this regards and provide me a replacement handset .
Regards,
Dhamodharan M
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