I had purchased a Vivo x60 phone on October 2021. However, post the recent Android updates, green lines are appearing on the screen (photo attached). When I visited the service centre, they have said that since there is a small dent on the phone, they would not be able to replace it for free and would require payment. However, this is an issue due to the software update and not due to any damage. The same issue has been reported across all X series of Vivo post their recent update. There is no way to prove that the dent is the cause of the green lines, especially because the dent and the green lines are on opposite sides of the frame. The job sheet has been attached. A quick check on Twitter would show that this issue is very common, and hence the screen needs to be replaced for free as the issue was due to the software update provided by Vivo only.
Was this information helpful? | 
Post your Comment