I am writing to express my deep disappointment and frustration with the service I have received from iQOO Service Centre regarding the recent issue I encountered with my mobile phone after the latest update. I feel compelled to bring this matter to your attention and seek a fair resolution.
Following the update, I noticed a strange green line appearing on the display of my mobile phone. Naturally concerned, I conducted research and discovered that this issue is prevalent among AMOLED display mobile phones across various manufacturers. It came to my knowledge that most companies are providing free-of-cost service to rectify this problem.
With this information in mind, I approached the iQOO Service Centre with the expectation that I would receive the same level of service. However, to my surprise, I was informed that this service is only available for the X50 model. I was taken aback by this inconsistency, considering that both models are manufactured by the same company, yet the service provided differs.
Furthermore, during the inspection of my phone, I was informed that my mobile had suffered water damage. I was utterly shocked by this revelation, as there had been no prior indication or acknowledgment of any water damage issues before the update. The sudden assertion of water damage, coinciding with the update, raises serious doubts about the integrity of the assessment.
Since raising my concerns, I have been caught in a frustrating loop between your customer care and the service centre, with both parties deflecting responsibility and providing contradictory information. I have been advised by customer care to reach out to the service centre, and the service centre insists that I contact the company directly. This lack of coordination and accountability has only exacerbated my dissatisfaction.
To make matters worse, I was informed by customer care that they possess a signed job sheet provided by the service centre, indicating that I had agreed to the repair. I would like to clarify that I have never signed any job sheet during this process. Despite repeatedly requesting a copy of the job sheet, my emails have been ignored, leaving me perplexed and suspicious of the intentions behind this refusal.
The accumulation of these events leads me to believe that there is a clear intention to create a false statement of water damage in order to avoid providing the necessary free-of-cost service. The alternative solution offered to me, a discount, is irrelevant and unsatisfactory, as this issue is undeniably linked to the update and should be repaired free of cost.
I kindly request an immediate resolution to this matter. I expect iQOO Service Centre to honor their responsibility and provide the necessary repairs to address the green line issue on my mobile phone, free of cost, as it is the right course of action based on industry standards and the experiences of other users facing similar issues. Furthermore, I demand a thorough investigation into the false water damage claim made against my mobile phone and an apology for the inconvenience, frustration, and time wasted in dealing with this matter.
Kind Regards
Deepak Sindhi
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And they also giving me wrong answer that they have signed job sheet where i haven't signed any documents.
My matter is handling by Vashi service centre and they are giving same reply on every mail.
Just check social almost every other is using same issue it clearly issue of wrong update. And almost every company is providing free replacement but vivo team is busy with making wrong statement that is water Damage issue.
How can my Mobile is water damage and still running like flawless?
Kind Regards
Deepak Sindhi