Vivo Mobile India — Green line issue

Karaneyyy

from Chennai, Tamil Nadu

Jun 15, 2023

Address:

Chennai

I bought Vivo X60 Pro on 04/08/2021 and today (15/06/2023) a green line appeared on my display and I reached out to service centre to know that the display itself should be changed and costs more than 9, 000 rupees. I tried explaining them that after software update this issue came up and how am I liable to pay for something that's suggested from manufacturer side and it costed me my display?. Kindly consider my request for a free of cost or discounted replacement as I've already bought the device on EMI and with hard earned money. This additional expense to my pocket will not only affect my life but also my mental peace.

Thanks & regards,
Karan. J
[protected]
[protected]@gmail.com

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Comments

Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Jun 16, 2023

Verified Support

Mr. Karan! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!

Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Jun 16, 2023

Verified Support

Hi Karaneyyy, sorry for the experience you had. We will surely help you regarding this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!