Vivo Mobile India — Green line issue on display of Vivo X50 Pro

shivapragathi

from Vijayawada, Andhra Pradesh

Feb 7, 2023

Address:

Vijayawada

I've been using the Vivo X50 pro for the last 2 years. I have updated the software recommended by the phone, After updating suddenly a green line appeared on my phone. This is very much affecting the clarity and quality of the display. When I visited vivo service Centre ( Vijayawada - ChandraMouliPuram Branch) - they considered it as a physical damage showing a small dent on the bottom of the mobile frame (There is no scratch/dent on the display screen) and also it is not a dent proven by many vendors outside. This happened due to software update and it should be fixed by vivo. I have raised complaint in vivo portal and also mailed to [protected]@vivo.com but of no use. This issue, being raised by most of the x-series users and not getting fixed is of big concern. Kindly resolve my issue at the earliest.

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Comments

Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Feb 8, 2023

Verified Support

Hi Shiva! Sorry for the experience you had. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.

shivapragathi

from Vijayawada, Andhra Pradesh

Feb 9, 2023

Hello, I am unable to see the email id which might be due to privacy concern..Pls can you share me the details in some other way.

Vivo Mobile India Customer Care's response, Feb 10, 2023

Verified Support

Hi Shiva! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [email protected]
our team will be happy to help you. Thanks!