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Vivo Mobile India

Vivo Mobile India — Green Line On Display Vivo X50 Pro

My VIVO X50 Pro mobile suddenly got a green line on display without any physical damage. This is because of software update. My mobile phone doesn't have a single scratch on it. When I visited service centre they said this is hardware issue and we can only replace screen and that will cost you 14000.
When I said that there is no physical damage not even a scratch on my mobile then they replied saying that this is an electronic items anything can happen we are not responsible for it after warranty.
This is a big cheating from VIVO, we are paying more than 50K for their mobile and they simply saying no for the service for which they are the culprits.
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Comments

Mr. Khatri! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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What is the exact email id. The mentioned email id seems to be invalid.
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