| Address: | 2nd floor, Anna circuit builiding, Spencer Junction, Palayam, Thiruvananthapuram, Kerala 695011 | | Website: | vivo phone |
I have been using Vivo X60 for the last 2 years and two days back I did a software update as recommended by the phone, after updating suddenly a green line appeared on my phone from top to bottom. Yesterday 10th July, I visited the vivo authorized service Centre (Trivandrum) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update provided by the company, so I am not ready to pay the amount. Then they checked & informs me that the company is replacing the display only on the phones with no physical damage. See my phone is 2 years old so there is a tiny chipped off portion on the bottom side & no damage to the front glass. Highlighting this damage they are not willing to replace the display. This makes no sense to me. The phone display got affected by their software issue & now they are asking RS: 9300 from my side to resolve this issue. Even if there is any physical damage they are responsible to replace the display because the issue started from their software update. I request the company to replace the display, since its an issue caused by their fault.
I need a solution to this. resolve this at the earliest.
Contact: [protected]@gmail.com
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