Vivo Mobile India — Green line on screen on my x70 pro

sabari s asan

from kollam, Kerala

May 23, 2023

Address:

valiya veedu, mera-40, mundakkal east, kollam 691001

I bought a X70 pro on October 2021 on the launch date itself i was not having much trouble till this year April after the update suddenly one day there is green line on my edge display i have no physical damage on my phone no crack no issue .i called the service centre and now they are asking 13000 thousand for screen replacement even though it is a manufacturer issue very bad quality phone from vivo . If it was due to physical damage I can understand but this is due to an software issue.

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Comments

Vivo Mobile India Customer Care

from Mumbai, Maharashtra

May 25, 2023

Verified Support

Hi Sabari! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!

sabari s asan's [Complaint's author] reply, May 27, 2023

what is the official mail

sabari s asan's [Complaint's author] reply, May 27, 2023

unable to send mail in given email id

Vivo Mobile India Customer Care

from Mumbai, Maharashtra

May 29, 2023

Verified Support

Hi Sabari, sorry for the experience you had. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!