[Resolved] Vivo Mobile India — mobile damaged

Venkataramana Reddy Dungi

from visakhapatnam, Andhra Pradesh

Address:

530008

Sir,
My mobile no.[protected], consumer)

On 24th may 2018 i bought a vivo y71 gold mobile phone from memo global telecommunications pvt. Ltd (Big-c) d/no. 30-6-1, beside bsnl office, dabagardens, visakhapatnam-530020. Phone - [protected].

I have discovered that the phone has no safety norms, the reason, it got blasted, with hefty smoke and the piece got burned. This was a miracle escape of my life, which after noticing in my right pant pocket with heat radiation on my thigh skin. Immediately i have removed it and thrown outside the car in which i was traveling, which is publicly noticed by my 2 colleagues along with local public.

+4 photos

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Feb 3, 2019

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Vivo Mobile India Customer Care's response Hi Venkataramana Reddy Dungi, sorry for the inconvenience caused. Kindly wait for sometime, we will get back to you shortly.

Verified Support

Dec 29, 2018

Vivo Mobile India Customer Care's response Hi Venkataramana Reddy Dungi, we have cross-check all the details and earlier communication with you related mentioned concern, service center has already offered maximum possible solution in this regards. Request you to visit at nearest service center accordingly. For more clarification you can contact us through toll-free [protected]/[protected] and [protected]@vivoglobal.com

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Comments

Adarsh Rao

from Lucknow, Uttar Pradesh

Aaj meri earphone kharab ho gayi h

Vivo Mobile India Customer Care's response, Jan 8, 2019

Verified Support

Hi Adarsh Rao, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

Dhaneshwar Das

from Gurgaon, Haryana

I have a vivo y55s the phone features are very bad working or hang and battery backup are bad please solved my problem quickly and easily I'm waiting for you massage

Vivo Mobile India Customer Care's response, Jan 10, 2019

Verified Support

Hi Dhaneshwar Das, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

Deepak Chauhan. This company is fake please don't have shopping this app club factory

from New Delhi, Delhi

Very bad experience vivo cell phone regular hanging issues with my name is Deepak address A71 ambedkar clony chattarpur the