[Resolved] Vivo Mobile India

[Resolved] Vivo Mobile India — mobile device

S Sudarshan Dudhe from Ludhiana, Punjab

I got phone call from the Vivo Mobile India company. They told me that I won the Vivo v5 mobile handset on the basis of randomly chosen jio customers and they will send it by post and I can get it from there by paying 3500 Rs. Later i paid 3500 Rs., but got nothing in the box. When I complained about it they told me that Box was exchanged with someone else and they will send me a device again. But they neither sent me a devise nor their phone is reachable anymore. I even have the recording of calls. I need help from Consumer Complaints to get the Device or the money back. Was this information helpful? No (0) Yes (0)
Jul 30, 2018 Complaint marked as Resolved Vivo Mobile India customer support has been notified about the posted complaint. Verified Support Jun 28, 2018 Vivo Mobile India Customer Care's response Hi Sudarshan Dudhe, in order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com Jul 02, 2018 Updated by Sudarshan Dudhe @Vivo Mobile India Customer Care': If someone is using your name for fraud then you must take action against it. Otherwise, why would anybody like to take your services? I lost My 3500Rs now, You are saying that you don't provide any of that kind of services. Now, what am I suppose to do, to get the justice? Either they are fraud or it might be you too.
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Comments

Maliniselvam

from Tiruvannamalai, Tamil Nadu

I bought vivo y51L two years back and it was exploded today without any action, I experienced no problem till the date of explosion. I need you to take necessary action, at least solve this explosion issue as soonas possible. I hope u to revert me back

Vivo Mobile India Customer Care's response, Jun 29, 2018

Verified Support

Hi Maliniselvam, sorry for the inconvenience caused in order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

rudra rana

from Ahmedabad, Gujarat

I purchased vivo y83 on 13 June but today on 4th july the mobile stop working when I open camera it hangs and nothing is happening the screen stuck at camera and no any keys are working phone is in 30days replacement warranty please so kindly replace this phone or

Vivo Mobile India Customer Care's response, Jul 10, 2018

Verified Support

Hi rudra rana, sorry for the inconvenience caused in order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

jonybindal jonybindal

from Basi, Punjab

I am purchase a new vivo y 53 I modal. A new my phone very faster consum battery or slow system . I am not happy but no use this phone future .y 53 modal is very good.

Vivo Mobile India Customer Care's response, Jul 11, 2018

Verified Support

Hi jonybindal jonybindal, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

Dharma upadhyay

from Ajmer, Rajasthan

श्रीमान्र November 2017 को फोन वीवो v9 क्रय किया गया आज अगस्‍त 2018 को फोन चल नही रहा है कस्‍टमर कैयर को दखिाने पर मदरबोर्ड खराब होना बताया गया है फोन की गांरटी के बारे मे एवं ठीक कराने के बारे में अवगत करावे
फोन नं [protected]

Vivo Mobile India Customer Care's response, Aug 11, 2018

Verified Support

Hi Dharma upadhyay, sorry for the inconvenience caused. Kindly wait for sometime, we will get back to you shortly.

Vivo Mobile India Customer Care's response, Aug 13, 2018

Verified Support

Hi Dharma upadhyay, as per the telephonic conversation, required information has been provided to you.