Vivo Mobile India — Non delivery of product

Address: Vivo.com / Delhivery

[protected] Order id vivo e store
Subject: Complaint Regarding Non-Delivery of Product and Request for Compensation

Dear sir
I am writing to formally lodge a complaint against Vivo for the non-delivery of a product I purchased through their platform. Below are the details of my
• Order Date: 11th December 2024
• Expected Delivery Date: 17th December 2024
Product- vivo t3 prob- 24999/
2. Issue Faced:
Despite the promised delivery date, I have not yet received the product as of today, 20th December 2024.
Additionally, I have reached out to both the delivery service and Vivo’s customer support multiple times, but their responses have been inadequate and unhelpful.
3. Impact and Request:
This delay has caused me inconvenience and frustration. As a consumer, I believe my rights have been violated under the Consumer Protection Act.
I kindly request:
• Immediate delivery of the product.
• Compensation of ₹10, 000 for the mental stress and inconvenience caused.

I trust your esteemed office will look into this matter and take appropriate action against the company to ensure justice is served. I am attaching all relevant documents, including the order confirmation and any communication records, to support my claim.

Please feel free to contact me at [protected] .for any further information. I look forward to your prompt response.

Thank you for your attention to this matter.

Yours sincerely,
Rajni Arora
[protected]