[Resolved]  Vivo Mobile India — not charging vivo v5 from purchase day 1 and getting message contact after sales and service

Address:

Ranga Reddy, Andhra Pradesh, 500092

Hi
I purchase vivo v5 on 21 and delivered today 24th oct 2017 from paytm when i un box the mobile and kept for charging according to guidlines given, i found mobile is not getting charge and got message "unable to charge please contact after sales and service" i shocked and tryed to charge with other cable thinking charger issue but no use, immediately i call paytm customer centre for help and they didnt care my issue and told its not there problem and it wont cover under replacement and told to contact vivo customer care, i am totally disappoint on this how they answer such bold without knowing actuall issue, please guide me next what can i do.