I ordered a VIVO V25 PRO on vivo e-store with order id[protected] from my accounts on October 16, 2022. The order was cancelled by me within 2 hours at same day.
I contacted them for early for refund my payment on October 16, 2022.
On October 20, 2022, they mailed to me for the order cancellation, "Your order has been cancelled successfully.
" I told them, "Okay, no problem." "Please initiate my full refund."
Several Times Call On VIVO support team They told me to please wait 24–72 hours Your payment initiate within 24-72 hours. We will highlight your problem to the e-store refund department. They will refund you within this timeline.
After 3 days, I contacted Vivo customer service on call. They told me the same thing: please wait 24–72 hours. Within this timeline, we will definitely process your refund.
They are constantly making false promises.
I was also contacted via mail. They told me the same thing: your refund will be processed from our end within 24 to 72 hours.
Sometimes they didn't give a reply.
After 30 days, they did the same thing. Until today 18-Nov-2022, they didn't initiate my refund. My credit card bill has already been generated and i pay 1st month EMI. How to pay the bill I don't have any refunded money. Please refund my hard-earned money as soon as possible. Please take action against vivo.com They are holding my money for interest.
This is my order ID:
[[protected]]. The order amount is Rs. 35999.
[[protected]]. The order amount is Rs. 35999.
[[protected]]. The order amount is Rs. 35999.
I humbly request the Vivo team and consumer form officer to please give me my refund as soon as possible. Thank you
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