[Resolved] Vivo Mobile India — Online fraud (Refund not initiated)

koushik4189

Oct 19, 2022

Address:

Gurgaon Sector 44, Gurgaon, Delhi

I ordered a qty of 3 VIVO T1 from 3 different accounts on September 26, 2022. The order was supposed to be shipped within 48 hours, but it never arrived.
Then, on September 30, 2022, I contacted them for early delivery, and they told me for the bulk order, "Your entire order has been cancelled, Sir."
" I told them, "Okay, no problem." "Please initiate my full refund." They told me to please wait 24–72 hours. We will highlight your problem to the e-store refund department. They will refund you within this timeline.
After 3 days, I contacted Vivo customer service on call. They told me the same thing: please wait 24–72 hours. Within this timeline, we will definitely process your refund.
They are constantly making false promises.
I was also contacted via mail. They told me the same thing: your refund will be processed from our end within 24 to 72 hours.
Sometimes they didn't give a reply.
After 20 days, they did the same thing. Until today, they didn't initiate my refund. My credit card bill has already been generated. How to pay the bill I don't have any money. Please refund my hard-earned money as soon as possible. Please take action against vivo.com They are holding my money for interest.
This is my order ID:
[protected]. The order amount is Rs. 11999.
[protected]. The order amount is Rs. 11999.
[protected]. The order amount is Rs. 11999.
I humbly request the Vivo team and consumer form officer to please give me my refund as soon as possible. Thank you.

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Nov 3, 2022

Complaint marked as Resolved

I got my refund

Verified Support

Oct 20, 2022

Vivo Mobile India Customer Care's response Hi, sorry for the experience you had. We will surely help you regarding this. We will surely help you regarding this. Kindly share your query on our social media pages Facebook, Instagram, Twitter, mail us at [protected]@vivo.com or call us on our customer care toll-free number[protected]/[protected], so that, we may help you in a better way.

Oct 22, 2022

Updated by koushik4189 When I called Vivo customer care, they told me to call only after 3 days, and they only gave a false promise of a refund, saying they would process the refund afterward.
One day, a vivo customer service representative called me and said, "Sir, I have already processed your refund. Call me in twenty-four hours and you will get your reference number. " When I called, they were unable to provide me with a refund reference number.
I mailed the message but got no reply.
I have all the call recordings of the call conversation.
Every day, they make false promises in some form or another.
I told them many times that my bill is already generated and the last date is gone. I don't have any money and I can't pay.
You are holding my money only for the interest rate of income.
I humbly request that VIVO customer service please process my refund and provide me with a refund reference number in this consumer form message box.
Don't tell me, please contact Vivo by social media, mail, or call. All are prepared to give false promises.

Verified Support

Oct 29, 2022

Vivo Mobile India Customer Care's response Your patience would be highly appreciated in this case as your concern is already in the safe hands of dedicated department. Kindly wait till the things get validated. We hope for your understanding and cooperation in this case.

Oct 29, 2022

Updated by koushik4189 I got this message from the vivo through email ID.
Dear Customer,

Greetings from vivo!!

Thank you for contacting vivo E-Store.

In response to your mail, we would like to inform you that due to a technical issue on our internal portal, there is a delay in your refund. Further, the refund will be initiated by end of this month. Once the refund has been successfully initiated, the bank will credit the amount within 3-7 business days into your source account/mode of purchase.

You are requested to kindly wait till the time frame.

Every day my credit card is charging interest so please process fast.

Nov 03, 2022

Updated by koushik4189 I got my refund, thank you so much