[Resolved]  Vivo Mobile India — phone memory erased

Sir,
Last night, dated 5/8/19, my phone memory got erased by itself, and so i have lost all my pictures, music, important documents and videos. Since i have not backed up any of these files in any other devices, i need a way to restore them as they are o[censored]tmost importance to me. Moreover, i did not delete or remove any files, the device just wiped it clean by itself.
Can you help me to restore all these lost files?
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Sep 10, 2019
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2019
Vivo Mobile India Customer Care's response
Hi SandraRokhum, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivo.com
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