Vivo Mobile India — Pink line on my Vivo x60

I am facing Pink line issue on my Vivo x60 display after software update. I visited below service center but the person over there just makes false stories and not helping. He also abused me in local language.

Address: #Shop No. #153, 5Th Main 7Th Sector Hsr Layout, Bommanahalli, Bangalore:- 560102, Bommanahalli, Karnataka 560102

The service center person first promised to replace the handset with Vivo 29e 256 GB variant and shared order number DOINKA[protected] with me but now he is saying it cannot be done. I need to pay Rs. 16000 and I can get Vivo 29e 128 GB variant. This is a scam Vivo India is running.

I have also called customer care several times but even they are not solving the problem or giving any deadline/solution. Even complain department people Kajal, Girish, Nancy did not help. They are just harassing customers. I am reachable at [protected] if company representative wants to speak to me.