[Resolved] Vivo Mobile India — poor quality of face unlock and video voice recording quality

ankit diamond

from Korba, Chhattisgarh

Address:

Damoh, Damoh, Madhya Pradesh, 470661

I week before i buyed this phone called vivo v15 pro and im very disappointed because of following reason.
1. Failure of face unlock in night.
2. Poor and very low voice recording in video

Note:- i want my money back beacause vivo is selling 3rd class product and i will put this case in court.

Name - ankit diamond
Vivo registered number - [protected]
City - damoh
Madhya pradesh

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Jun 17, 2019

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 17, 2019

Vivo Mobile India Customer Care's response Hi ankit diamond, sorry for the inconvenience caused. We would like to inform you that without the infrared module, in areas with dim lighting, the success rate of Face Access will be reduced. You can turn on Screen Fill Light in Settings>Fingerprint, face and password(Face and password)>Face to improve the success rate.
And for low voice recording, we request you to please follow some steps to get issue resolved: “Go to settings > More settings > App manager > Camera > Storage > Clear Data.
After following these steps if the camera issue does not resolve then kindly reset the all settings:
Step 2: Settings > More settings > back up and reset > reset all settings.
Step 3: If the issue still exists, please format handset after taking the “Data backup”.
“Go to settings > More Settings > Backup and reset > Erase all data > Reset Phone.”
If issue still remain then, you may visit at nearest service center with a copy of bill in order to get the issue resolved and before visiting at service center kindly take the Data backup.
Please click on the below mentioned link to get the address of service center:
http://www.vivo.com/in/support/service-center

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Comments

Lovely LS's

from Mumbai, Maharashtra

My vivi v15's displat folder has broken when i had gone to the service center, they told me tha its bend and broke mother board but when i called it ringed up how it can possible to broken mother get ring when i called on it

Vivo Mobile India Customer Care's response, May 17, 2019

Verified Support

Hi Lovely LS's, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

Munaf munaf

from Bodinayakkanur, Tamil Nadu

Other vivo v11 pro model New version update release...But this model v11 pro Not updated yet.please Checked In this model Thankyou!!

Munaf munaf's reply, May 5, 2019

new version Pie update not my mobile model...Please quickly Released thankyou...!!!

Vivo Mobile India Customer Care's response, May 22, 2019

Verified Support

We have responded you through DM, we would request you to please check it.