Dear Team,
This is Mukesh i am using Vivo X70 Pro Plus which comes with the IP68 rating but yesterday just with the splash of water it's stop working i have turned off and ran to nearest service center located near me in Dombivali Mumbai Maharashtra.
The service guy told me IP68 certification it's just to fool people we are getting many complaint as just little of water damaging the phone and it's common.Also He added my warranty will be null and void after this i was in shock that time as spending so much of money for product and the quality and the service what I got is so poor that can't believe.After the discussion he told me to provide video evidence of that incident when the water splash your phone I can't imagine the solution and imagination of the service person on this matter. The service center has not shared me job sheet or any other paperwork in this regards.
Required your help to understand the problem as it's just a splash of water and i am loosing my phone and the warranty.I would like to talk with senior Management regards to this as I can't expect so cheap product and service quality from VIVO.
Regards,
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