Ordered 5 mobiles of vivo t2x from 5 different accounts on 10 October, 2023. The order was supposed to be shipped within 48 hours, but it never arrived.
Then, on October 12 2023, I contacted them for early delivery, and they told me for the bulk order, "Your entire order has been cancelled, Sir."
" I told them, "Okay, no problem." "Please initiate my full refund." They told me to please wait 24–72 hours. We will highlight your problem to the e-store refund department. They will refund you within this timeline.
After 3 days, I contacted Vivo customer service on call. They told me the same thing: please wait 24–72 hours. Within this timeline, we will definitely process your refund.
In website, it's not even cancelled and still showing on the way .
They are constantly making false promises.
I was also contacted via mail. They told me the same thing: your refund will be processed from our end within 24 to 72 hours.
Sometimes they didn't give a reply.
Until today, they didn't initiate my refund. My credit card bill has already been generated. How to pay the bill I don't have any money. Please refund my hard-earned money as soon as possible. Please take action against vivo.com They are holding my money for interest.
This is my order ID:
[protected] The order amount is Rs. 12999.
[protected]. The order amount is Rs. 12999
[protected] . The order amount is Rs. 12999.
[protected] . The order amount is Rs. 12999
[protected] . The order amount is Rs. 12999
I humbly request the Vivo team
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