[Resolved]  Vivo Mobile India — Refusal of Vivo authorized service center staff for not repairing the display of my mobile phone Vivo V17 Pro

Address:

D 408, Surel Apartments, Premchand Nagar road, Bodakdev, Ahmedabad -380054

Dear Sir/Mam,

This is Manjula Pradeep, a Human Rights lawyer and activist from Ahmedabad. I had purchased Vivo V 17 Pro mobile phone with serial no. [protected] on 4th December 2019.

There is problem of display in my phone since 3rd November 2020, hence I went to the Vivo authorized service center on 3rd Floor, Turquoise -5, Main Panchvati cross road, Main CG road, Ahmedabad. I showed my phone to the staff to sort out the problem. My phone has tempered glass, which did not had a single scratch. The vivo staff took the phone inside and when he came out, he said that he showed it to the engineer and who say that the screen has a scratch which is thinner than a hair.

He said that this repair is not part of the warranty and hence I will have to pay an amount of INR 6200 to repair the display.

So i requested him to give me in writing and which I am attaching. However I am not satisfied with their service and I did not signed on the letter also did not took the copy of it. But I took picture of the letter from the staff.

The staff also said that this kind of problems happens on mobiles with amoled display.

I am disappointed with their attitude and response to my problem.

Hence I am writing this complaint to see the possibility of my phone display problem gets sorted out without any payments.

I want the display to be repaired as my phone is under warranty period.

Otherwise, I will have to go to the consumer court for redressal of my problem.

I look forward to your support.

Thanks.

Manjula Pradeep
https://en.wikipedia.org/wiki/Manjula_Pradeep
Email: manjula.[protected]@gmail.com
Phone: [protected]