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Vivo Mobile India Complaints & Reviews

4.1
Updated: May 16, 2025
Complaints 1044
Resolved
806
Unresolved
238
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Vivo Mobile India reviews & complaints page 18

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M
mhamsa123
Nov 1, 2020
Resolved
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Address: V.r.s.complex near old fish market

Mobile will be good looking, but software will be not properly. mobile will be over heated when call and useing internet. ones put on charger mobile will be blinked then no on on display. I HAVE APPLY ON REPLACEMENT ON SERVICE CENTER . HE WILL BE APPROVED. BUT LAST 4 DAYS MOBILE NOT DELIVERD AND SO NO RESPONCE ON OUR SIDE.
+1 videos
Aug 8, 2021
Complaint marked as Resolved 
Hi there, we are very sorry for the discomfort. Please share your complete concern with the contact number and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!
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    ANAND TECH
    Oct 27, 2020
    Resolved
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    Resolved

    Address: Indian Bihar Muzaffarpur Turki
    Website: YouTube p review and unboxing Karne K lia

    Sir mujhe vivo smart phone ka review unboxing Karna Hai apna YouTube channel p Mera channel name ANAND TACH Hai Mera no [protected]
    Email [protected]@gmail.com
    Aug 8, 2021
    Complaint marked as Resolved 
    Hi there, thank you for reaching out to us. Please share your complete concern along with the contact number and location on our official mail id that is [protected]@vivo.com
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      1
      1Mk
      from Powai, Maharashtra
      Oct 25, 2020
      Resolved
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      Resolved

      Address: Chaina

      Purchased vivo y55s (Model number - vivo 1610) in 2017 in Solapur. From last few months onward, it has started suddenly shutting down without any reason. Then it shows black screen with vivo logo and don't start at all. Then i need to long press power button to switch it on. Since last few month, it definitely shuts down at least twice daily without fail. Sometimes, during an urgent call or some work in app, it switches off and important call or work is lost. Sometimes it automatically turn on but this time not able to use Wi-Fi hot-spot and while playing YouTube video or what's up video it shows black screen and only voice is audible.

      vivo Y55s
      vivo 1610
      Aug 8, 2021
      Complaint marked as Resolved 
      Hi there, we are deeply sorry for the discomfort. Please share your complete concern along with the contact number and location on our official mail id that is [protected]@vivo.com
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        S
        Sandeep Kumar Das
        from Mumbai, Maharashtra
        Oct 20, 2020
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        I am not happy with the Vivo support team including phone support / facebook & Twitter support, Service Center Support and finally with the Service center support.

        No one is supporting for my brand new Vivo V17 handset. Please align some responsible technician who can fix the issue or please initiate a refund for my device.
        Hi Sandeep, we are very sorry for the discomfort. Please share your concern with the contact number and location on our official mail id that is [protected]@vivo.com
        Hi Team,

        I am still waiting for either right support to be provided or my money (20k) to be refunded.

        As far as yoru DM messages are concerned. I don't see any DM. Can you please where you sent those DM, my registrered e-mail, whats app, text message... where...?????

        And why any DM message is required, please update me here only and let the whole world know that how Vivo India team is providing support to deemed customers. No need to play hide and seek.

        Also I always welcome if someone from leadershipt team can call and just talk to me first.

        Still awaiting for the ethics based response from Vivo team.

        Thanks,
        Sandeep Kr Das
        Hi Team,

        Still my case has not been addressed properly.

        Can i expect some early support here or this is also one of the useless portal from customer stands point.?

        Thanks & Regards.
        Sandeep Kr das
        Vivo Mobile India Customer Care's response, Nov 24, 2020
        Verified Support
        Dear Sandeep, we sincerely apologies for the unfortunate experience that had happened.

        As we have checked the concern through our service team and got the confirmation that you have been communicated with the solution on reported concern.

        We have arranged a call from a technical expert on this. We will get your complaint closed soon.
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          L
          LD Kalauni
          Oct 8, 2020
          Resolved
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          Resolved

          Address: Lachhi Datt Kalauni HN. 529 Kachi colony Dhanas Chandigarh-160014 [email protected]

          Dear respected concern,
          My vivo y11 3gb+32gb hand set theft by some one please block the handset.
          Imei1: [protected]
          Imei2: [protected]
          Sn: a906slu06c00
          Kindly please 🙏 block the handset on urgent basis.
          Aug 8, 2021
          Complaint marked as Resolved 
          Hi, sorry to know this. Please have a look at your DM(Message), we have responded to you there.
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            K
            Kota Swamy
            Oct 8, 2020
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            Google play services has stopped in my phone how to resolve..
            +1 photos
            Hi there. Thank you for reaching out to us. Please share your complete concern with Model number, contact number and location on our official mail id that is [protected]@vivo.com
            Our team will be happy to help you. Thanks!
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              M
              Mdgolamnabiazad
              Oct 8, 2020
              Resolved
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              Resolved

              Address: HARHARIA ISLAMPUR MURSHIDABAD 742304

              Not delivery, hi md golam, thanks for your purchase of rs. 2, 299.00 from shopkin! We'll notify you when it ships. View order (#1070): https://shopkin.online/[protected]/orders/2edb9190bf1fcaf223da6a7e64111ac1/authe...
              Aug 12, 2021
              Complaint marked as Resolved 
              Verified Support
              Oct 08, 2020
              Vivo Mobile India Customer Care's response
              Hi there. Thank you for reaching out to us. Please share your complete concern with contact number and location on our official mail id that is [protected]@vivo.com
              Our team will be happy to help you. Thanks!
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                K
                Kota Swamy
                Oct 7, 2020
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                Address: Vijayawada
                Website: [email protected]

                Google play services has stopped in my phone how to recovery..
                +1 photos
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                  I
                  irfan3210
                  Oct 1, 2020
                  Resolved
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                  Resolved

                  I brought the Vivo mobile model no S1PRO on 27/07/2020 and i am not at all happy with the product as expected.
                  The problem is at very high level for me because its very important thing in my life, All my work is done with my phone. And this phone has become useless for me.
                  it's display is not working properly, network goes off anytime and mobile is getting Switched off Automatically. I am really sad about the situation of the new mobile. Kindly REPLACE my new defective mobile as i don’t have trust for repair. Invoice copy has been attached, kindly go through it.
                  Awaiting for a positive.

                  By
                  Shubham Shukla
                  Mob. No: [protected] / [protected]
                  +1 photos
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Oct 02, 2020
                  Updated by irfan3210
                  Call me
                  Verified Support
                  Oct 03, 2020
                  Vivo Mobile India Customer Care's response
                  Hi Shubham, we are very sorry to hear about your experience. In order to assist you regarding your concern, please share your complete concern on our official mail id that is [protected]@vivo.com
                  Our team will be happy to help you. Thanks!
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                    A
                    anandbabuB
                    Sep 28, 2020
                    Resolved
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                    Resolved

                    Address: No:24/52 ,1 St Floor, Venkatesan St, opposite Karaur Vysya divisional office, Tambaram West, Chennai, Tamil Nadu 600045, India

                    I bought vivo v15 pro on 18/10/2019 just a month the display gone and i went to the shop and asked to change the mobile they didn't and told me to check the service center and they changed the display the told in that way but after that the display will become black and i need charge then they display will work it happened the whole year not the display gone but there is still 25 days warranty time is there but the authorised service center is rejecting to change as this is coming under damage and not able to do in warranty and need to pay the service center address is below.

                    No:24/52, 1 st floor, venkatesan st, opposite karaur vysya divisional office, tambaram west, chennai, tamil nadu 600045, india
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    For bill copy..

                    vivo authorized dealer rejecting to change the display - Comment #3740845 - Image #0
                    Hi, sorry for the inconvenience caused. Please share your concern with contact number on our official mail id that is [protected]@vivo.com
                    anandbabuB's [Complaint's author] reply, Oct 1, 2020
                    this mail id seems wrong...
                    anandbabuB's [Complaint's author] reply, Oct 5, 2020
                    can you please msg me the E mail ID????
                    Hi! Please have a look at your DM(Message), we have responded to you there.
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                      S
                      Shuvendu Sahoo
                      Sep 25, 2020
                      Resolved
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                      Resolved

                      Address: Puri,kakatpur
                      Website: Google

                      Hello garena,
                      Hello sir, my name is shuvendu. I'm using free fire have been last 10 months, my account has been suspended.

                      4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

                      But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

                      Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:
                      My device is ban plz gareena help me..

                      Please give me my last chance... I love free fire...
                      Please give me a last chance sir,
                      +1 videos
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Sep 25, 2020
                      Updated by Shuvendu Sahoo
                      Hello garena,
                      Hello sir, my name is shuvendu. I'm using free fire have been last 10 months, my account has been suspended.

                      4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

                      But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

                      Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:

                      Please give me my last chance... I love free fire...
                      Please give me a last chance sir,
                      Sep 25, 2020
                      Updated by Shuvendu Sahoo
                      Hello garena,
                      Hello sir, my name is shuvendu. I'm using free fire have been last 10 months, my account has been suspended.

                      4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

                      But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

                      Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:

                      Please give me my last chance... I love free fire...
                      Please give me a last chance sir,

                      Sep 25, 2020
                      Updated by Shuvendu Sahoo
                      Hello garena,
                      Hello sir, my name is ramesh. I'm using free fire have been last 10 months, my account has been suspended.

                      4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

                      But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

                      Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:

                      Please give me my last chance... I love free fire...
                      Please give me a last chance sir,
                      Verified Support
                      Sep 26, 2020
                      Vivo Mobile India Customer Care's response
                      Hi there, thank you for reaching out to us. Please share your concern with contact number and location on our official mail id that is [protected]@vivo.com
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                        M
                        Mansoorgul
                        Sep 25, 2020
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                        Resolved

                        Address: R-30/31 1st floor shakarpur opp hira sweet near Laxmi Nager metro station new delhi 110092

                        Sir mera naam mansoor alam hai mene vivo service center se ek earphone[protected] purchase kiya tha jiski warranty 6 month ki thi per ab mera earphone proper working me nahi hai kal me vivo service center jo ki laxmi nager me hai baha per gaya tha us service center per jo employee the unone mera earphone ko khich khich ker demage kiya jab mene un logo se kuch kaha to service center ke sare employes ne mujhe charo taraf se ghear ke khade ho gaye jese ki bo mujhe marna chahte the tab jo custumer aur bhi baha bethe huye the to un logo ne mera sath diya aur ek employee ne mujhse bola ki iski earphone uthaker dustbin me fek do aur mujhse bahut batmiji se baat ki aur maine kaha ki main aap ki complaint karunga to unhone kaha ki tere jaise yahan per hajaron meri complaint karte hain fir maine unki complaint vivo mein ki aur fir vivo se bhi mujhe koi response nahin mila vivo balo se meri karib 70 min call chali but bo baar baar meri call hold per kerte rahe aur mera koyi solution nahi hua aap se meri request hai sir aap meri madad karen please
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Hi, sorry for the inconvenience caused. Please share your concern with contact number on our official mail id that is [protected]@vivo.com
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                          9
                          9732830596
                          Sep 24, 2020
                          Resolved
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                          Resolved

                          Mobile loss please close mobile
                          +1 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Hi there, sorry to hear this. Please have a look at your Direct Message(DM), we have responded to you there.
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                            9
                            9732830596
                            Sep 24, 2020
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                            Mobile loss pls mobile close
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                              K
                              krishan kk
                              Sep 23, 2020
                              Resolved
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                              Resolved

                              I am purchase vivo mobile last year whose-has battery problem i got battery changed from local shop in m2k my phone after a few days of changing the battery it’s display was damaged.
                              My phone display was broken i changed my battry that shopkeeper told me that it’s display will be found only in the service center which is on our first floor i told him plz resolve that issue on your level.
                              Next day i request the shopkeeper to submit my phone to the service center.

                              Shopkeeper submit the phone to service center and he told me you have to pay 4295rs
                              For display damaged.

                              Next day he give me the phone ok conditions.

                              After 10 days my phone display again demage
                              I go to same shopkeeper to repair my phones display.
                              But he told me now i am not able to repair your phone you have to go to personally at service center.
                              Next day i go to m2k vivo service center and your executive mr parmod told me i am not repair your phone because you are fourd and choor.

                              I request you plz action agents them.

                              Name-krishan
                              Contact no [protected]
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Verified Support
                              Sep 27, 2020
                              Vivo Mobile India Customer Care's response
                              Hi, sorry for the inconvenience caused. Please share your complete concern on our official mail id that is [protected]@vivo.com
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                                M
                                mittal0123
                                Sep 23, 2020
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                                Address: KAITHAL

                                I have a mobil of vivo company and when the mobil display went damage went to customer care then he said tjthat it has been water two custmer came before me also said that water has been poured your custmer care small part for free.when it is display thay say that there is water.there is no gurantee of your mobil and you are selling mobil by lying.i am also getting out its news paper.so that people can avoid the lying company.
                                my receipt no MWINHR [protected] VIVO KAITHAL

                                MY MOBIL NO [protected]
                                Verified Support
                                Sep 27, 2020
                                Vivo Mobile India Customer Care's response
                                Hi, sorry for the discomfort. In order to assist you regarding your concern, please share your concern on our official mail id that is [protected]@vivo.com
                                Sep 29, 2020
                                Updated by mittal0123
                                your vivo company email id wronge
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                                  Rohit kumar95
                                  Sep 19, 2020
                                  Resolved
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                                  Pls don’t bye vivo mobile because after sale sarvice staff very bad behaviour i am parched vivo s1 my phone display damage i am going to tha rohini m2k sarvice center sarvice center parson my phone note check and my phone repier amount 14000/- i am note repeir this phone sarvice center retun my phone and i am normal shop repair this phone 4300/- pay my phone is very good raning and next time i am not bye any model vivo mobile
                                  Fake people all staff of rohini m2k
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Sep 22, 2020
                                  Vivo Mobile India Customer Care's response
                                  Hi Rohit, sorry to hear this. Please share your complete concern with contact number and Job sheet number on our official mail id that is [protected]@vivo.com
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                                    Aarti Singh 200742
                                    Sep 6, 2020
                                    Resolved
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                                    Resolved

                                    I formate my vivo v5 plus twice. But every time system update running whole day with 0% complete all the time. What to do.
                                    +1 videos
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Hi Aarti, we are very sorry to hear about your experience. Please share your complete concern with contact number and location on our official mail id that is [protected]@vivo.com
                                    Our team will be happy to help you. Thanks!
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                                      Adv. Dipanshu Sharma
                                      Sep 4, 2020
                                      Resolved
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                                      Resolved

                                      Address: 10th & 11th Floor, Palm Springs Plaza (Complex) Village Wazirabad, Sector-54 Gurugram Gurgaon HR 122003 IN

                                      I bought a vivo y50 iris blue 8gb + 128gb mobile phone from your retail store sargam india electronics pvt. Ltd on 31.07.2020, vide invoice no.-np2-20-865. I regret to inform you that i am facing below mentioned problems within a few days of it’s purchase.

                                      1. Heating problem: phone temperature is too high at the time of online classes. We are not able to use the cell phone. It is hazardous to human health to use it at this temperature and it may blast and cause injury to the child (Temperature shown 48 deg. Screenshot enclosed).

                                      2. Hanging /network problem: while using the cell phone some time it hangs and closes the running application itself and also shows network error. (Screenshot enclosed)

                                      I have contacted sargam electronics pvt. Ltd. Regarding this problem and they have suggested to visit the vivo customer care centre. I visited to vivo customer care centre (Lajpat nagar) on 11/08/2020. I have shown the problem to them and they have verified the same problem in their system that the temperature of the device is too high but they have just updated the software in the device and not resolved my problem.

                                      I feel cheated to have such a defective mobile phone after spending more than rs.17000/- it is quite unfortunate that even after visiting the customer care centre my problem has not been resolved.

                                      I am following with vivo mobile india pvt. Ltd. On their official mail address "[protected]@vivo.com"since 11/08/2020 but still problem is with the handset and i didn't get any satisfied reply from their side.

                                      Google reviews also verify the heating problem with model vivoy50 as under. It seems that your product is not up to the mark and we cannot take risk of our child life because it may burst.

                                      Please look onto this concerned matter.

                                      Name : dipanshu sharma
                                      Mobile no.: [protected]
                                      Email : [protected]@gmail.com
                                      +3 photos
                                      Aug 11, 2021
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Sep 06, 2020
                                      Vivo Mobile India Customer Care's response
                                      Hey Dipanshu. We are very sorry to hear about your experience. Please have a look at your DM, we have responded to you there.
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                                        moorthyjks
                                        Aug 28, 2020
                                        Resolved
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                                        Resolved

                                        Vivo service center

                                        Dear sir,
                                        My self moorthy,
                                        I was purchased new mobile vivo v 15pro at supreme mobiles, hosur on date 26.08.2019, my mobile display not worked blinking and offed the display but we are not fell down the mobile in ground and no damages in the screen,

                                        Then today (26.08.2020) i requested to vivo customer care team through vivo chat regarding today (26.08.2020) my warranty is closed so please extend the warranty...
                                        +1 photos
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