[Resolved]  Vivo Mobile India — Regarding refund not received for Cancelled order from past 55 days

Address:Vivo India mobile
Website:www.vivo.com

Hi Team,

I have ordered a mobile phone on Vivo store from my Registered Email account: sunilpotnuru.[protected]@gmail.com on October 9 th after few days I got mail stating that my order with order I'd:[protected] has been cancelled and refund has been initiated they mentioned the refund reference I'd as:[protected]

After that i contacted my credit card bank they said that they haven't received any refund and they are unable to see any refund with this I'd in their bank records

Again I contacted Vivo team they are not helping me in any kind it's been 50 days not received any refund from them please help me to get refund this Fraudulent Vivo team is saying we have intitated we done from our side but I haven't received any refund please help me it's around 21999 Rupess

It's been nearly 2 months Vivo Team is not supporting and when i contacted icici bank team they are saying they are unable to see any refund for that transaction please help me
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Dec 13, 2023
Complaint marked as Resolved 
Verified Support
Dec 08, 2023
Vivo Mobile India Customer Care's response
Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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