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Vivo Mobile India

[Resolved]  Vivo Mobile India — Software issue with Vivo V5

Address: New Delhi, Delhi, 110017
Website: www.vivo.co.in

Dear Sir,
I bought my Vivo V5 on 12th February 2017 from Croma Centre at IGI Airport New Delhi at 3:00pm. And after few hours of landing in Mumbai at 9:00pm the software stopped working. Contacted Vivo and on 21st Feb. went to Vivo care at Lajpat Nagar got software updated. Requested them to change set but they said its fine.
Again after a week the mobile started giving trouble and restarted almost 30-40 times in a day. I complained but as I was travelling couldn't go to their centre and then on 17th it asked for software update and when I did it the mobile was blank with 3 options Reboot; Install package or Turn down. I went to Vivo care on 19th again they updated the software and all my existing data vanished. Still its asking for some software update which I am afraid to do and lose my data again.
The set has been providing problem since day one.
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May 23, 2017
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Apr 22, 2017
Vivo Mobile India Customer Care's response Hi Pradeep Mehta, please share your contact number and details on our official mail id that is [protected]@vivoglobal.com
 
3 Comments

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Comments

Vivo provide worst service. Can't exachange my earphone
Reply
Vivo Mobile India Customer Care's response, Apr 25, 2017
Verified Support
Hi, please share your contact number and details on our official mail id that is [email protected]
Dear sir in vivo phones visitor mode is a supeeerrr function but I fell very bad when I bought vivo v5 plus I thought I should buy only v5 because in v5 this function is work but not in v5plus please update this function
Reply
Vivo Mobile India Customer Care's response, May 3, 2017
Verified Support
Hi Abhi Gujjar, please share your contact number and details on our official mail id that is [email protected]
I have the problems on my vivo 1603. The phone software is not optimized.
It has no heads up notification to calls .no fullview recent apps.
And not supports other DPI s... I hope you will fix it in next update.
Thank you
Reply
Vivo Mobile India Customer Care's response, May 3, 2017
Verified Support
Hi Darshan Dacchu, please share your contact number and details on our official mail id that is [email protected]

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