Vivo Mobile India — vivo mobile india liquid leakage-screen damaged (compl. repeated)

amal020869

from Noida, Uttar Pradesh

Address:

A/8, shilpa Kanan Phase-2, Durgapur-713206 West Bengal, 713206

Vivo mobile india — liquid leakage-screen damaged (Compl. Repeated)

3 reviews

A/8 shilpa kanan, phase-2, bidhan nagar, durgapur-713206 (Behind bengal college of engg.), durgapur, bardhaman district, west bengal, india

Am
Amal020869 on jul 12, 2019
Submit a complaint

The set vivo v15 pro 6/128gb purchase on 26/05/2019 from ashirbad xerox, bidhan nagar, durgapur.

Two days back (I. E. On 10/07/2019), the liquid was observed to spread. Now the screen is totally black. The seller is not ready to take the any responsibility, though it is under warranty period.

I request to the vivo authority to issue a new set of vivo v15 pro 6/128gb on replacement.

Kindly look into seriously.

And may contact at the mobile no. [protected]

Early action will be highly solicited.

Complaint status

[jul 12, 2019]
Vivo mobile india customer support has been notified about the posted complaint.

Updated by amal020869, jul 12, 2019

Purchase bill attached.

Liquid leakage-screen damaged (Compl. Repeated)

Updated by amal020869, jul 22, 2019

No response has yet been received on complaints lodged on 12/7/2019.

Vivo authority is requested to try to reach the customers, facing problem in using their products and resolve the issue amicably.

Early action will be highly solicited.

Verified support

Vivo mobile india customer care's response, jul 23, 2019

Hi amal, sorry for the inconvenience caused. As per the telephonic conversation with you, please visit the service center or you may also submit your handset on vivo retailer shop, so that we may help you accordingly.

Updated by amal020869, jul 24, 2019

I visited the seller. I was sent to the main sales counter at vivo, junction mall, 2nd floor, durgapur, city centre, west bengal.

The engineer present there inspected and identified that the lcd screen to be replaced. The cost of rs. 6, 295/= to be borne by me.

If i would agree, the set was supposed to accept for repair.

I disagree with the arrangement. I am totally upset with such a high value handset but easy internal damage keeping the glass screen intact.

It being in warrantee period i am not ready to spend any amount.

Kindly deal the same suitably in order to keep a good relation with your valued customer.

Early action will be highly solicited.

Updated by amal020869, jul 25, 2019

No response to yesterday's update.

Kindly arrange costless solution and make service center to call me to collect the set.

Early action will be highly solicited.

Updated by amal020869, jul 26, 2019

I am very sorry to say that vivo customer service is silent against the latest update. I am totally confused on the attitude of the vivo customer service.

Kindly arrange costless solution and make service center to call me to collect the set.

Early action will be highly solicited.

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Vivo Mobile India customer support has been notified about the posted complaint.

Jul 27, 2019

Updated by amal020869 No further response has yet been received.

Verified Support

Aug 01, 2019

Vivo Mobile India Customer Care's response We have responded you through Message, we would request you to please check it.

Aug 02, 2019

Updated by amal020869 I deposited the handset on 31st July'19 at 02:00 pm at the Collection Centre (VIVO-Durgapur) of Asansol Service Centre. The same was supposed to be sent to Asansol Service Centre within next two days.

On the same, in the evening at 06:15 pm, Asansol Service Centre called me and gave a message that the phone was opened at the collection Centre and found that the internal screen is damaged. She also informed that it is physical damage and not covered under warrantee. She also informed that Repair cost of Rs. 6, 295/= is to be borne by the customer.

I instantly asked the feedback in writing which is yet to be received.

In this respect, I would like to mention that there was no external damage found on the handset. Hence, there might be a possibility of manufacturing defect for the particular set.

Kindly look into the matter sincerely.

Regards.

Verified Support

Aug 02, 2019

Vivo Mobile India Customer Care's response Hi amal020869, we have responded you through Message, we would request you to please check it.

Aug 05, 2019

Updated by amal020869 No detail message in writing has yet been received, other than a phone call on 31st July'19 at 06:15 pm from Asansol Service Centre.