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Vivo Mobile India

[Resolved]  Vivo Mobile India — Vivo v21 5g 128gb / missing accessories

Hi Team,

Order ID -[protected]

I received the this product on 24th July 2021. When I opened the package the earphones were missing and I immediately sent an email to vivo team also chat support team, till date I have got resolution and also vivo declined to return this phone and refund my money which is costing 30k INR. Now I want my money back wnd please take this phone back. Pathetic service.

Regards,
Faizan
[protected]
Dissatisfied Vivo customer
Was this information helpful?
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Yes (0)
Aug 29, 2021
Complaint marked as Resolved 
Noo, I didn't confirm this is resolved. This issue is not resolved yet and I haven't got the refund.
Aug 08, 2021
Updated by Mohammaed Faizan Hi Team Vivo,

Order ID -[protected]

I received the this product on 24th July 2021. When I opened the package the earphones were missing and I immediately sent an email to vivo team also chat support team, till date I have got resolution and also vivo declined to return this phone and refund my money which is costing 30k INR. Now I want my money back wnd please take this phone back. Pathetic service.

Regards,
Faizan
[protected]
Dissatisfied Vivo customer
Aug 11, 2021
Updated by Mohammaed Faizan Any update?
Verified Support
Aug 30, 2021
Vivo Mobile India Customer Care's response Sorry for the experience you had. Please share the complete concern along with the registered contact number on our official E-mail ID: [protected]@vivo.com, so that our team will assist you accordingly.
Thank you!
Sep 02, 2021
Updated by Mohammaed Faizan Team,

I have dropped more than 50 email to your vivo customer service and E-support team. But they are not willing to help me and I see there is not seriousness in their job role.

I said my when I receive this phone (earphones and lightning cable was missing) and nobody is trying to understand and help me with this.

[protected]
[protected]

Please call me immediately.

Verified Support
Sep 14, 2021
Vivo Mobile India Customer Care's response Hi, we are sorry for the discomfort. We have highlighted this case and we will resolve this case as soon as possible.
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Still I haven't received any positive feedback.
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Vivo Mobile India Customer Care's response, Sep 14, 2021
Verified Support
Hi, we are sorry for the discomfort. We have highlighted this case and we will resolve this case as soon as possible.

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