[Resolved] Vivo Mobile India — Vivo v21 5g 128gb / missing accessories / No refund provided

Mohammaed Faizan

Aug 29, 2021

Address:	Tech 2, World Trade Center, Plot No. Tz-13A, Techzone (IT Park), Greater Noida, Uttar Pradesh
Website:	Www.Vivo.com

Hi Team Vivo,

Order ID -[protected]

I received the this product on 24th July 2021. When I opened the package the earphones were missing and I immediately sent an email to vivo team also chat support team, till date I have got resolution and also vivo declined to return this phone and refund my money which is costing 30k INR. Now I want my money back wnd please take this phone back. Pathetic service.

It's been a month still I haven't received any positive response. Very pathetic I don't recommend anyone to purchase from vivo online store.

Regards,
Faizan
[protected]
Dissatisfied Vivo customer

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Oct 17, 2021

Complaint marked as Resolved

Verified Support

Sep 14, 2021

Vivo Mobile India Customer Care's response Hi Faizan, it is a matter of grave concern for us that your experience has not been satisfactory. Your patience would be highly appreciated in this case as your concern is already in the safe hands of Dedicated department. Your raised concern will be resolved soon. Thanks!