[Resolved] Vivo Mobile India — Vivo x60 green line issue after software update

Sarath sal

May 22, 2023

Address:

Tc 39/1700(3)krwa48A,kuriyathi, manacaud,PO

I have been using Vivo X60 for the last 1 .5 years and yesterday I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. I visited the local vivo service Centre ( Trivandrum ) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update provided by the company, so I am not ready to pay the amount. Then they checked & informs me that the company is replacing the display only on the phones with no physical damage. See my phone is 1.5 years old so there is a scratch in the back & no damage to the front glass. Highlighting this damage they are not willing to replace the display. This makes no sense to me. The phone display got affected by their software issue & now they are asking RS: 9300 from my side to resolve this issue. What crap it is ?? Even if there is any physical damage they are responsible to replace the display because the issue started from their software update. I bought this phone for RS: 35000 & after 1.5 years they are asking for RS: 9300/ again for the issue from their side??? This is not all acceptable.

I need a solution to this. resolve this at the earliest.

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Jul 1, 2023

Complaint marked as Resolved

Verified Support

May 25, 2023

Vivo Mobile India Customer Care's response Hi Sarath! Sorry for the inconvenience caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.

May 27, 2023

Updated by Sarath sal I have been using Vivo X60 for the last 1 .5 years and few days before I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom.First it was only one line then, day by day it increased. Now its three line in the handset. I visited the local vivo service Centre ( Trivandrum ) - they also confirmed that the issue is with a software update. And then they checked my device if there any physical damage and thry found damage in the back of my phone. Now they are telling it will not change because of the physical damage. The damage cause before 1year. I don't why they are like this their company giving update and they blamming me. I'm not a rich guy. I can't afford a new phone or change the display cost ₹9300. All credit goes to vivo. They have the responsibility to change my display. I'm not satisfied with this decision.
I hope you understand and will reply soon.
Thank you
Contact no:[protected]

Verified Support

May 29, 2023

Vivo Mobile India Customer Care's response Hi Sarath! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!