Vivo Mobile India Complaints & Reviews

Green Line suddenly appeared on Vivo X60 after a software update. Went to service center and they are speaking nonsense that there is a small bend on the display which is not even visible with naked eye, just to prevent giving a free display to a damage less body. They also know that the green line occurred due to software update but are asking me to pay for the display. Why do I have to pay for your mistakes? It's a humble request for Vivo to look into this matter because if you can't makeup for your mistakes you will never reach to the levels of OnePlus or Samsung

I am writing to bring to your attention an issue that I have been facing with my Vivo X60PRO smartphone, which I purchased approximately 2 years ago. Recently, I updated my phone's software, and following the update, a green line has appeared on the screen.

Upon researching this matter further, I discovered that many Vivo X60 users have encountered the same issue after updating their devices and raised complaints on Twitter as well.

In light of this information, I shared details with twitter team of Vivo India who guided me to visit the service center as I am having most updated OS in the phone upon the visit, the service center located in Hyderabad, Telangana yesterday to seek resolution for my phone's display problem. However, the service center representative denied my request and insisted that I pay ₹13, 500 for a screen replacement. The phone does not have any physical damages as I have been using a very good phone case right from the day of purchase and no single complaint until last week's software update. However, the service center is not ready to rectify the issue though there is no fault on my side.

I am disheartened and confused by this response. I placed my trust in Vivo when I purchased this phone, and I believe that if a problem arises due to a software update, the responsibility lies with the manufacturer to address it without any additional cost to the customer. It is unfair for me to be held accountable for a display issue that clearly occurred as a result of the update and not because of the small dent on my phone.

I kindly request your immediate intervention in this matter. As a loyal customer, I sincerely hope that Vivo values its customers and their satisfaction. I trust that you will acknowledge the inconvenience caused and take the necessary steps to rectify the situation promptly.

When am using my phone a red line appeared on my phone totally disappointed this is second time it happened in same way only difference is first time it's green now it's red. I lost confidence on my phone. There is no physical damage to my phone not even a small spot in my phone. Am afraid on your software update. I tried a lot to late updates from Vivo because of this and always check in internet if any issue on that update. But literally it automatically updates to new version.

I have Iqoo 9 SE and after updating the recent software there is a pink line on my mobile screen and service center is asking for money for screen replacement which was done by Software update.My IMEI number is [protected].

Dear sir

I am your vivo customer and I am using vivo x60 pro. This month I got a software update notification on my phone, so I updated my phone. After I update A green line appeared on the screen[protected]. Immediately i visited vivo service center[protected], They said it was a software problem.They said that we will change the display, but there is no present stock and it will arrive in 15 days.
Today[protected] vivo care people called me. They say display stock is not available, they said our company will give you a replacement v25 pro for your phone, its price is 30k but i purchased my Vivo x60 pro for Rs 50000/-.
So give me a quick display replacement or give me the same mobile or give me x series mobile.

My whole family is use vivo phone from last 15 years and first time I got this problem.
For your reference below i attach photos please check it.
Please resolve the issue quickly

Sir/Madam, I have been using Vivo X60 for the last 2 years and one week before I did a software update as recommended by the phone, After updating, suddenly a green line appeared on my phone from top to bottom. Yesterday 11th July, I visited the local vivo authorized service Centre ( Trivandrum ) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update provided by the company, so I am not ready to pay the amount. Then they checked & informs me that the company is replacing the display only on the phones with no physical damage. See my phone is 2 years old so there is small chipped off on the bottom side & no damage to the front glass. Highlighting this damage they are not willing to replace the display. This makes no sense to me. The phone display got affected by their software issue & now they are asking RS: 9300 from my side to resolve this issue. Kindly replace the display since its an issue caused due to software update.

I have been using Vivo X60 for the last 2 years and two days back I did a software update as recommended by the phone, after updating suddenly a green line appeared on my phone from top to bottom. Yesterday 10th July, I visited the vivo authorized service Centre (Trivandrum) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update provided by the company, so I am not ready to pay the amount. Then they checked & informs me that the company is replacing the display only on the phones with no physical damage. See my phone is 2 years old so there is a tiny chipped off portion on the bottom side & no damage to the front glass. Highlighting this damage they are not willing to replace the display. This makes no sense to me. The phone display got affected by their software issue & now they are asking RS: 9300 from my side to resolve this issue. Even if there is any physical damage they are responsible to replace the display because the issue started from their software update. I request the company to replace the display, since its an issue caused by their fault.

I need a solution to this. resolve this at the earliest.

Contact: [protected]@gmail.com

Green line on display after system update on Vivo x60. This issue started after a system update provided 2 days earlier. After visiting service they said there is some dent and phone is bent due to which around 9300 amount would be required for changing the display of the phone. They are not looking into the issue that this started after the system update provided on phone. There were lot of customers in the same service centre with same issue. This is unacceptable after buying such na expensive phone the display gets damaged by a system update provided by them after 1.5 years.

I am using Vivo X60 since 2 years and this is the 2nd time my phone has got green line again first time it cost me 9300rs and after 6-7 months the same problem came after updating. this mistake is happening from the side of the company, then the screen should also be replaced free of cost. The entire mistake is from the side of the company and this is not acceptable. We cannot pay 9300 every year even if it is not our fault.

My handset is vivo x60 pro plus and i updated yesterday to latest version of software and after some time i was normally using and browsing then suddenly green line on the right of the screen appears and it is still there then i search it to google and what i know that there are so many users whose mobile cross 1.5 years and they updated and it happens so i think vivo is done it intentionally to force the user to buy their parts it is very irritating from them this is not acceptable

Dear Sir,

I have Purchased vivo mobile phone in the month of October 25th 2012, with a cost of 17, 500/- they have mentioned on invoice stating 1500/- cash back will get credited with in 90 days, but amount has not credited yet, it’s almost 8 months has passed away, even contacted vivo customer care also but no use, so please requesting you to file a complaint against vivo company and please do needful sir.

Green line issue on my vivo x70 pro

I have been using vivo x60 pro for the last 1 year and 5 months but after the june 2023 update while scrolling, suddenly one green line appears. I got a green line appear on the display from top to bottom.

I have contacted vivo service center vile parle west mumbai, but they denied to take a service and also they are asking an 13000 rupees amount for the display change. My mobile has not any physical damage and it has as like a new device this issue will be appear after the software update. This is absolutely vivo fault but there is no point in asking the customer to pay the amount for display. So kindly take an action and change my display as soon as possible.

My phone is not under a warranty, but i have the bill.
Why do i pay for screen replacement because of a mobile update?

If trust is broken then it's difficult for us consumers to rebuild again. This happened after a system update and i want vivo to replace it free of cost as they are liable for this big mess.

Umesh kumbhar ([protected]@gmail.com)
[protected]

Hello Sir,
I have vivo premium segment x series mobile vivo x60 pro plus. After an software update from vivo i got green line in my mobile display before update my mobile working fine but after update i got green line in my display. I twit the vivo mobile company but no any solution from the company. So many customer are facing same problem after update but vivo have no solution. My mobile condition is almost new with no any dent on my mobile still i have facing this problem plzzz do something for our solution thanks...

My phone vivo x50 has been showing green line after the software update

I have been using Vivo X70 pro for 1.5 years and on May I did a software update as recommended by the phone and after that a green line appeared on screen from top to bottom. There is no physical damage or liquid damage to the phone. I have visited Vivo service centres. They said that the issue is with the software updation and have to replace the display. I was asked to pay 13000 for replacing the display. I denied the payment. Because this make no sense to me; the phone display got affected by their software issue and now they are asking 13000 from me to resolve it, this is not at all acceptable.

I have purchased the Vivo X70 Pro with high expectations for its performance and reliability. However, the recent software update has proven to be a substantial disappointment.Moreover, this display issue has been causing significant eye strain and frequent headaches, negatively impacting my daily activities and overall well-being.

Just after an year of buying this phone, I am facing problem of bright green lines. I had contacted the Vivo service care, but they had charged me a large amount for fixing the green lines. I have no physical or water damage to my phone. It's been 2 years now but my problem is not resolved yet. Matter of fact these lines have increased from 1 to 3! I request Vivo India to resolve this issue.

Vivo x60 pro Screen green line problem please solution

I bought Vivo X60 Pro on 04/08/2021 and today (15/06/2023) a green line appeared on my display and I reached out to service centre to know that the display itself should be changed and costs more than 9, 000 rupees. I tried explaining them that after software update this issue came up and how am I liable to pay for something that's suggested from manufacturer side and it costed me my display?. Kindly consider my request for a free of cost or discounted replacement as I've already bought the device on EMI and with hard earned money. This additional expense to my pocket will not only affect my life but also my mental peace.

Thanks & regards,
Karan. J
[protected]
[protected]@gmail.com

Recently there was some software update due to which I can see my Vivo X60 mobile phone had green line on display screen. After analysis, I could see the same issue is being notified by many users in recent times. So, I went to Vivo service center to get it fixed but I was informed that since my phone has physical damage, I have to pay around 9.5 k to replace the screen. My question is that the issue was caused by software update which was done from the company then why should I pay for the same? If it was caused by the phone damage which happened around 2 years ago then I would have accepted it. This is totally unacceptable at all. Without this software update, this green line issue would have not occurred in my phone.
Please resolve this issue at the earliest as I expect a better customer experience after paying around 40k for your product.

Regards,
Mausham Kakati

I am writing to express my extreme dissatisfaction with the recent software update on my Vivo X70 Pro smartphone, which has resulted in a persistent green line on the display. Despite my efforts to resolve this issue and the passage of more than 15 days since reporting it, the problem remains unresolved. Moreover, this display issue has been causing significant eye strain and frequent headaches, negatively impacting my daily activities and overall well-being.

I have been a loyal customer of Vivo for several years, having purchased the Vivo X70 Pro with high expectations for its performance and reliability. However, the recent software update has proven to be a substantial disappointment, as it has introduced a detrimental flaw to an otherwise exceptional device.