Vivo Mobile India Complaints & Reviews

I bought a X70 pro on October 2021 on the launch date itself i was not having much trouble till this year April after the update suddenly one day there is green line on my edge display i have no physical damage on my phone no crack no issue .i called the service centre and now they are asking 13000 thousand for screen replacement even though it is a manufacturer issue very bad quality phone from vivo . If it was due to physical damage I can understand but this is due to an software issue.

I have been using Vivo X60 for the last 1 .5 years and yesterday I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. I visited the local vivo service Centre ( Trivandrum ) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update provided by...

I am writing to bring to your attention an issue that I have been facing with my Vivo X60 smartphone, which I purchased approximately 1.5 years ago. Recently, I updated my phone's software, and following the update, a green line has appeared on the screen.

Upon researching this matter further, I discovered that many Vivo X60 users have encountered the same issue after updating their devices.

In light of this information, I visited the service center located in Udupi, Karnataka today to seek resolution for my phone's display problem. However, to my dismay, the service center representative denied my request and insisted that I pay ₹9300 for a screen replacement. He pointed out a small dent on my phone that occurred approximately 8-9 months ago, which I assure you did not cause any faults in the device. Interestingly, the representative himself admitted that the phone is in perfect working condition and the display issue is indeed a result of the system bug.

I am disheartened and confused by this response. I placed my trust in Vivo when I purchased this phone, and I believe that if a problem arises due to a software update, the responsibility lies with the manufacturer to address it without any additional cost to the customer. It is unfair for me to be held accountable for a display issue that clearly occurred as a result of the update and not because of the small dent on my phone.

I kindly request your immediate intervention in this matter. As a loyal customer, I sincerely hope that Vivo values its customers and their satisfaction. I trust that you will acknowledge the inconvenience caused and take the necessary steps to rectify the situation promptly.

I have order T2 5G mobile from official website of shop.vivo.com, but due to twist order, I was cancelled order, I also got conformation that your order is cancelled and refund will initiate with 24 hours but today passed about 7 days, still I am getting refund or no one is responding vivo team, they are spin around me and give me new date every time no single person response for this. So I request you to please intervene on this matter.br...

I have been using this device since its release and after 1.5 years around September 2022, a Green line and a purple line appeared, My phone was covered under warranty so i contacted the local Authorized vivo service centre and they had replaced my Display, As the device condition is good as new, no scratches/water damage/physical damage.
Then After 5 months o[censored]sing the device The Green and Purple Lines Came back, I Contacted the...

I have been using Vivo X60 for the last 1 .15years and a software update as recommended by the phone, After updating few days later suddenly a green line appeared on my phone from top to bottom. It's seems like a software bug.

I hope that Vivo will fix this via software update or will replace the phone.

I purchased this phone around 1.5 years back and have been using it without any issues until recently. After a software update, a green line appeared on my phone screen, which was not there before.

Upon researching online, I found that this issue is not limited to just my phone, and many other users are also facing the same problem after the update. I am extremely disappointed as I have always trusted Vivo products, and this...

Green line issue on my Vivo X60 Pro

I have been using Vivo x60 pro for the last 1 year and 10 months but after the January update while scrolling, suddenly one green line appears.I got a Green Line Appear on the Display From Top to Bottom.

I have contacted Vivo Service center Belgaum (Karnataka), But they Denied to take a Service and also they are Asking an 13000 Rupees Amount for the Display Change. My Mobile...

My VIVO X50 Pro mobile suddenly got a green line on display without any physical damage. This is because of software update. My mobile phone doesn't have a single scratch on it. When I visited service centre they said this is hardware issue and we can only replace screen and that will cost you 14000.
When I said that there is no physical damage not even a scratch on my mobile then they replied saying that this is an electronic items anything can happen we are not responsible for it after warranty.
This is a big cheating from VIVO, we are paying more than 50K for their mobile and they simply saying no for the service for which they are the culprits.

I'm using vivo x 60 phone green line problem on display after last update, I'm visited to Vivo service center in surat, advised to me display replacement but no garenty for display replacement after replacing display.

I'm using vivo x 60 phone, green line problem on display after last update.im visited to Vivo service center in surat, advised 9500/- pay for display replacement but after replacing display no worrenty for display on green line.

Hi

I was using Vivo X50 pro for last 2 year and Last week i did a software update as per recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. When i tried to contact local vivo service Centre ( Anantapur, Andhra pradesh ) - they considered it as a physical damage showing a small scratch on back glass pannel of the mobile and but no ware scratch or dent on screen or body except small crack on back screen but i heard that it is happening to many vivo users and it should be fixed by vivo. Please consider my issue as priority and resolve my issue asap

I am using Vivo x60 pro from last 2 years but after January update while scrolling insta, suddenly one green line appear after two days one more line appear on ther center of the phone. First they appear to be green then becomes pink.
I went to Vivo service center but they refused to do screen replacement saying that you do not have valid identity and want 12000 for screen replacement.

I do not have warranty and I lost my Flipkart account and phone box during Covid.
Why I pay for screen replacement that because of mobile update ?

Please help!!

I am using vivo x60 from last 1.5 years but last week I updated the software, the very next morning I saw RGB lines visible in the display.i approach the nearest service centre and told them about the issue they checked the phone and told me that due to liquid damage the display is showing such line, so I have to change the display...

But before this incident my phone didn't get wet and it was running totally well just after software update the lines came..so I want repair or replacement of the display .

I placed an order for IQOO mobile Z7 5g (Order No#[protected]) on 23rd April on Vivo website. They kept telling me that order is shipped and order will be delivered in 2-3 days. After 7 days Vivo Customer care told me that Order is cancelled from Delivery partner side stating non serviceable location. Now after that I was told that a refund will be initiated in 24-48 hours. It's been more than 48 hours now, still refund has not been initiated and the reason being given is due to some technical error refund is not initiated. Hard to understand a company like Vivo treats customers like that. To get my own money back, I have been calling multiple times to check order status, refund status etc. Requesting to refund my amount as early as possible..

I have been using Vivo X60 for the last 2 years and a month ago I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. On 16th April, I visited the local vivo service Centre ( Barasat, Kolkata ) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update provided by the company, so I am not ready to pay the amount. Then they checked & informs me that the company is replacing the display only on the phones with no physical damage. See my phone is almost 2 years old so there is a scratch in the side which they are calling a big dent which it isn't & no damage to the front glass. Highlighting this damage they are not willing to replace the display. This makes no sense to me. The phone display got affected by their software issue & now they are asking RS: 9300 from my side to resolve this issue. Even if there is any physical damage they are responsible to replace the display because the issue started from their software update. I bought this phone for RS: 37000 & after 2 years they are asking for RS: 9300/ again for the issue from their side?
On the scratch which they showed, they were trying to give me discount as to make me pay for it but that isn't acceptable, is it?

Update: on 2nd May, a pink line is coming out of nowhere as well. I need a quick solution to this

Hi Vivo India,

I have Purchased the Vivo X60 Phone in 2021. I got a Software Update on Day Before Yesterday and It automatically Updated in the Night and After the Update I got a Green Line Appear on the Display From Top to Bottom. I have Contacted to Vivo Service center Thiruvallur, But they Denied to Take a Service and also they are Asking an 13000 Rupees Amount for the Display Change. My Mobile has not any Physical Damage...

Hi Vivo India,

I got a Recent Software Update for my Mobile Vivo X60 but after the Update I got a green line in the Display from Top to bottom. I got panic and went to Vivo service center. But they are asking to pay the 13000 rupees for display even though my mobile does not have any physical damage. This issue is appeared after the software update and this is Vivo company fault but there is no point of asking customers to...

Dear sar Maine mera mobile Vivo service center per back panel dalvane ke liye diya tha uske bad March mahine camera lens dalvaya tha vah service center se tab vah camere ke andar clarity nahin a rahi thi uske bare mein Maine service center per bataya ki sar ismein clarity nahin a rahi hai tab unhone mera mobile wapas open Kiya aur check kiya check karne ke bad mere ko vaisa hi phone de diya tha unhone vah phone khola uske Karan mere mobile ki back panel mein gap rah gaya tha vah maine customer care per bataya ki sar iske andar gap rahega mera mobile motor register hai abhi barish ka season hai to uske andar kahin Pani Na chala jaaye vah chij mein service center per Bata kar aaya tab tab service center walon ne mere ko bola ki sar iski back panel abhi available nahin hai vah 10 din bad aaegi FIR main 10 din bad Sunday ko wapas Gaya tab unhone wapas mere ko yahi jawab Diya ki sar do din bad aaegi 2 din bad Maine wapas visit Kiya call bhi Kiya to mere ko koi response nahin mila use chij ka uske next de mere mobile ke andar Pani chala gaya tha barish ke Karan vah back panel ki vajah se agale din Maine service center visit Kiya tab unhone mere ko bola ki sar iske back panel mein se Pani nahin Gaya hai vah speaker mein se Pani gaya hai jabki mera phone voter register hai vah galat bol rahe hain mere ko aur abhi mere ko jo bhi kam karvana uska mere se charge mang rahe hain to sar iske liye mere ko help chahie please

My phone has over heating issues while using and also on charging