I am writing to bring to your attention an issue that I have been facing with my Vivo X60PRO smartphone, which I purchased approximately 2 years ago. Recently, I updated my phone's software, and following the update, a green line has appeared on the screen.
Upon researching this matter further, I discovered that many Vivo X60 users have encountered the same issue after updating their devices and raised complaints on Twitter as well.
In light of this information, I shared details with twitter team of Vivo India who guided me to visit the service center as I am having most updated OS in the phone upon the visit, the service center located in Hyderabad, Telangana yesterday to seek resolution for my phone's display problem. However, the service center representative denied my request and insisted that I pay ₹13, 500 for a screen replacement. The phone does not have any physical damages as I have been using a very good phone case right from the day of purchase and no single complaint until last week's software update. However, the service center is not ready to rectify the issue though there is no fault on my side.
I am disheartened and confused by this response. I placed my trust in Vivo when I purchased this phone, and I believe that if a problem arises due to a software update, the responsibility lies with the manufacturer to address it without any additional cost to the customer. It is unfair for me to be held accountable for a display issue that clearly occurred as a result of the update and not because of the small dent on my phone.
I kindly request your immediate intervention in this matter. As a loyal customer, I sincerely hope that Vivo values its customers and their satisfaction. I trust that you will acknowledge the inconvenience caused and take the necessary steps to rectify the situation promptly. Was this information helpful? | 
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