[Resolved] Vivo Mobile India — Vivo y12 s

amitop

from Ahmedabad, Gujarat

Apr 2, 2022

Address:

Ahmedabad

Mobile Purchased on 08/11/2021-Invoice attached. Mobile stopped working on 23/03/2022. It was in Warranty period, Hence, handed over to Kabir World on 24/03/2022, shop of purchase of the mobile.
Mobile received back in unrepaired condition with Delivery receipt on 02 April 2022 afternoon. Delivery receipt customer copy attached.
Mobile blast at home at 2050 hours on 02/04/2022. It was in the original box. Photo attached.
Sensing danger, mobile phone handed over to Kabir World for further management at 2130 along with charging brick, cable and original box at hours on 02/04/2022.

Request:

1. Withdraw product VIVO Y12 S immediately from market being dangerous. See blast photo.
2. Return us the cost of the phone.

+5 photos

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Jul 23, 2022

Complaint marked as Resolved

The replacement received. The message deletion facility not available.

Verified Support

Apr 04, 2022

Vivo Mobile India Customer Care's response Hi Amitop! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!

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Comments

amitop

from Ahmedabad, Gujarat

Apr 10, 2022

Refer above complaint and reply received. Screenshots attached.

Mobile Purchased on 08/11/2021-Invoice attached. Mobile stopped working on 23/03/2022. It was in Warranty period, Hence, handed over to Kabir World on 24/03/2022, the shop of purchase of the mobile.

Mobile received back in unrepaired condition with Delivery receipt on 02 April 2022 afternoon. Delivery receipt customer copy attached.

Mobile blast at home at 2050 hours on 02/04/2022. It was in the original box. Photo attached.

Sensing danger, the mobile phone was handed over to Kabir World for further management at 2130 hours along with charging brick, cable and original box on 02/04/2022.

Request:

1. Withdraw product VIVO Y12 S immediately from market being dangerous. See blast photo.
2. Return the cost of the phone to u